Refund and Return Policy

Effective Date: 01/07/24

At Ebiz Hitech Pvt Ltd, we aim to provide the highest quality products and services to our customers. If, for any reason, you are not satisfied with your purchase, our refund and return policy is designed to ensure a smooth process for resolving any issues.

1. Eligibility for Returns

• Products must be returned within 7 days from the date of purchase.
• To be eligible for a return, the item must be unused, in its original condition, and in the original packaging.
• Proof of purchase, such as an invoice or receipt, is required for all returns.

2. Non-Returnable Items

Certain items are non-returnable, including:

• Items marked as "Final Sale"
• Customized or personalized products
• Gift cards
• Downloadable software products
• Perishable goods

3. Refunds

Once we receive your returned item, we will inspect it to ensure it meets the return conditions. We will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original payment method within 5-7 business days.
• Please note that the original shipping and handling charges are non-refundable.

4. Late or Missing Refunds

If you haven’t received a refund yet:

• Please first check your bank account or contact your credit card provider, as it may take some time before your refund is officially posted.
• If you have done this and still have not received your refund, please contact us at enquiry@ebizhitech.com
  

5. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at enquiry@ebizhitech.com within 7 days of your purchase.

6. Shipping Returns

To return your product, you should mail it to:

Plot 60, new grain mandi, dcm road, kota, rajasthan, 324007

• Customers are responsible for paying their own shipping costs for returning items. Shipping costs are non-refundable.
• Depending on your location, the time it may take for your exchanged product to reach you may vary.
• We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.

7. Contact Information

For questions related to returns and refunds, please contact us at:

Email: enquiry@ebizhitech.com
Phone: 8875023333