Support Policy Page
At Ebiz Hitech Pvt Ltd, we are committed to providing exceptional support to our customers. Our support policy outlines the terms and procedures for receiving assistance with our products and services.
1. Customer Support Channels
Customers can reach our support team through the following channels:
- Email: For any support inquiries, please email us at enquiry@ebizhitech.com.
- Phone: You can contact our support team at +91 8875023333 during business hours.
- Business Hours: Monday to Saturday, 9:00 AM – 6:00 PM (IST).
2. Response Time
We strive to respond to all inquiries promptly:
- Email Support: Within 24 hours on business days.
- Phone Support: Immediate assistance during business hours.
3. Scope of Support
Ebiz Hitech Pvt Ltd provides support for:
- Product-related inquiries.
- Technical troubleshooting.
- Warranty and repair information.
- Assistance with setup, installation, or configuration.
- General customer service issues.
4. Support Process
- Step 1: Customer contacts support through email or phone.
- Step 2: Our support team will acknowledge the request within 24 hours and may ask for additional details if necessary.
- Step 3: A support representative will provide assistance or escalate the issue to the appropriate department if required.
- Step 4: Resolution or further instructions will be provided based on the complexity of the issue.
5. Warranty Support
Products under warranty will receive priority support. Please provide proof of purchase and warranty details when contacting us for warranty claims.
6. Exclusions
The following are not covered under our standard support policy:
- Damage due to misuse or unauthorized alterations.
- Third-party software or hardware issues not related to Ebiz Hitech Pvt Ltd products.
- Out-of-warranty products.
7. Escalation Process
If you feel that your issue has not been resolved satisfactorily, you may escalate the matter by contacting our escalation team at escalations@ebizhitech.com. We will ensure a senior representative reviews your case.
8. Customer Feedback
Your feedback is valuable to us. After your issue has been resolved, we may contact you to ask for feedback regarding our support service.
9. Revisions to Support Policy
Ebiz Hitech Pvt Ltd reserves the right to modify this support policy at any time. Any changes will be communicated via our website and email.
We are here to ensure that your experience with Ebiz Hitech Pvt Ltd is as smooth and satisfactory as possible. If you have any questions or concerns, please don't hesitate to reach out to us through our support channels.
Ebiz Hitech Pvt Ltd
Phone: +91 8875023333
Email: enquiry@ebizhitech.com
SHOP ONLINE AT EBIZZ HITECH WITH COMPLETE CONVENIENCE
EBizz Hitech is one of the unique online shopping sites in India where fashion is accessible to all. Check out our new arrivals to view the latest designer clothing, footwear, and accessories in the market. You can get your hands on the trendiest styles every season in western wear. You can also avail the best of ethnic fashion during all Indian festive occasions. You are sure to be impressed with our seasonal discounts on footwear, trousers, shirts, backpacks, and more. The end-of-season sale is the ultimate experience when fashion becomes unbelievably affordable.
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Another reason why EBizz Hitech is the best of all online stores is the complete convenience that it offers. You can view your favourite brands with price options for different products in one place. A user-friendly interface will guide you through your selection process. Comprehensive size charts, product information, and high-resolution images help you make the best buying decisions. You also have the freedom to choose your payment options, be it card or cash-on-delivery. The 7-day returns policy gives you more power as a buyer. Additionally, the try-and-buy option for select products takes customer-friendliness to the next level.
Enjoy the hassle-free experience as you shop comfortably from your home or workplace. You can also shop for your friends, family, and loved ones and avail our gift services for special occasions.
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